Customer Solutions Director

Job Title : On-Site Lead
No of positions : 1
Position Name : Customer Solutions Director
Job Location: Open
Job Duration: Long Term
Job Type: Permanent

Qualifications : Bachelors/Masters in Engineering, Business, Statistics, Economics or Operations Research

Experience : 5-10 Years

Required Skills:

  • 5-8 Years proven experience in a service delivery or project management role.
  • Experience in Pharmaceutical/ Healthcare Data Analytics along with Therapy Area expertise will be given maximum preference
  • Possess strong analytical/logical thinking skills and clarity of thought to identify and solve business problems
  • Ability to learn complex businesses very quickly, define problems accurately while paying attention to detail in the solution
  • Good to have experience in Advanced Excel, VBA/Macros, SQL, SAS/R
  • Competency and interest in Business Technology, both academically and professionally, is preferred
  • Ability to extract and analyze data from multiple sources using analytical tools
  • Ability to manage and multi-task under tight deadlines
  • Project management experience is a plus
  • Strong interpersonal and team management skills
  • Strategic management perspective, strong interpersonal and communication skills
  • Demonstrated leadership within or outside a work setting. You should be someone who frequently takes initiative and is eager to break new ground

Role & Responsibilities

  • Deliver great client experience in a sustainable manner to our clients in Decision Sciences. Understand their business challenges and formulate business problems
  • Work with the offshore teams to solve client business problems by translating them into an analytics problem-solving framework
  • Function as the strategic account manager handling client delivery end to end and exploring new opportunities within the larger account
  • Understand business requirements, conceptualize analysis framework, define data requirements, perform the analysis, coding wherever required, and coordinate implementation with business partners
  • Lead teams aligned to deliver analytics services from offshore
  • Work on data visualization, data extraction and data modelling as required to support and guide off shore delivery
  • Ensure service delivered is consumed and tangible business impact is created
  • Co-value creation by delivering quantified value to the client’s business by implementing solutions to business problems (as identified)
  • Build and Lead teams to engage with clients to identify opportunities for leveraging decision sciences and analytics
  • Build positive relationship with clients by understanding their business and institutionalizing analytics within their business environment

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