DDS Customer 360
An Omni-Channel delivery platform customized to drive a measurable, effective & seamless customer-centric engagement experience for Physicians
Better Experience = Better Business
With a synchronized digital and personal engagement engine, we deliver unified and personalized content to enhance customer experience.
With Key capabilities, we deliver –
Analyze data across channels and respond utilizing insights gleaned from ML models to deliver the appropriate message using the right content.
Leveraging insights on HCP interactions across digital and face-to-face channels, the model determines the optimal timing of touchpoints with HCPs.
With effective orchestration of the personalized content across channels based on the preferences and needs of HCPs, we ensure they stay “connected” with our campaigns.
The system recommends the optimum sequence to get the maximum engagement which leads to a lift in prescriptions.
Why DDS Customer 360?
Deployment Ready Customer Data Platform
Cloud Provisioning, Data Ingestion, Management, Data Engineering & Security
KPI and Analytics
Fit-for-Purpose Campaign & Operational Metrics Reporting
AI-based Next Best Actions & Trigger Engine
Upstream and Downstream integrations across digital systems and channels
High-performance teams to execute your Omnichannel strategy
Larger Commercial Analytics Ecosystem for thought leadership & innovation
DDS Customer 360 Applications
Driving Hyper-Personalized Engagement across customers
Living Knowledge Graph to unearth hidden relationships to expand targeted universe through connected data.
Recommend the Next Best Action to marketers to reach out to physicians.
A fully customizable app to empower the field force with key insights and recommendations on the next best actions.
DDS Customer 360 is disrupting the current Omni-Channel Framework
Manually search & collect required data
by integrating into multiple data systems
takes huge amount of time to crunch
millions of records of data to prepare
the analysis cohort
Graph based connected ecosystems
enables deep link analysis to customize, extend & collect additional dimensions in the context of current situation resulting in more accurate and personalized recommendations
Productized teams lead to at least 40% savings over a 3-year period
DDS Customer 360: Faster, Augmented, Standardized, Accurate & Collaborative
Breakthrough Customer Engagement
- Drive Rx growth through targeted & informed digital campaigns and F2F interactions
- Maximize channel impact through optimized content orchestrated preferences
- Automate manual processes to ensure data readiness at all times
- Productize decision-making and automate downstream marketing ops
- Fine-tune investments across channels by leveraging deep learning
- Cost-optimized omnichannel infrastructure by leveraging a proven cloud-native model
What our Clients say
D Cube Analytics approach to reach out HCP was a gamechanger, we are now able to effectively reach to potential customers with all the necessary information and a definitive approach.
D Cube Analytics played a key role in the commercial success of our new drug launch mainly through the speed with which they stood up and delivered our project. We see the value they continue to deliver in optimizing our commercial success further.
Customer 360In-person Channel Optimization Model To Improve HCP Engagement An AI/ML Based Engine Is Used To Optimize Call Plans, Sample Drops, And Invites To Speaker Programs, Lunch & Learns Rep Assist Consumption Application For Sales Reps "The Rep Assist App...
Customer 360Omni-channel Execution Engine To Engage Customers Across Digital & Customer Channels To generate optimal Channel and content recommendations with online learning capability which can adopt to evolving HCP’s interests "D Cube Analytics approach to reach out...